Express Consent

Your use of this website is subject to the following Terms and Conditions along with the Privacy Policy and all other policies listed on the website under various captions and headings. The terms contained herein as well as those stated under various headings on the website, form an agreement regulating your relationship with The Lofts Hospitality Private Limited with regard to the use of its services, by you. By accessing, viewing, browsing, caching, storing and / or otherwise using our website or any of our services, applications, contents, functions through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the Privacy Policy) and agree to be bound by them with all applicable laws and regulations.

Eligibility

The use of Website and/or Application is available only to individuals and entities that can form legally binding contracts under applicable law. By accessing or using the Website and/or Application you represent and warrant that you legally eligible

Amendments

The Lofts reserves the right, at its sole discretion, to amend/ modify the Website (including but not limited to the Services and content present therein) or to amend these Terms & Conditions, at any time and without prior notice. The Lofts also reserve the right to suspend or discontinue any aspects of the Website or Service at any time without prior information and without being liable for any direct or indirect loss as a result of such action. Your continuance in using the Website would be considered as an acknowledgement for acceptance of the modified Website or Services including these Terms & Conditions.

Use of website

You may only use this website to make genuine and valid reservations or purchases. You may not use this website to make any fraudulent, false and exploratory reservation. You will be financially liable for all uses of this website. You will be responsible to keep your passwords, login and account information in confidentiality. You confirm and undertakes that the registration data, information/data provided or uploaded onto the Website/ Application by the User: (a) shall not be false, inaccurate, misleading or incomplete; or (b) shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards; or (c) shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy; or (d) shall not be defamatory, libellous, unlawfully threatening or unlawfully harassing; or (f) shall not contain any viruses

Indemnification

You agree to indemnify and hold harmless The Lofts, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of Services, violation of these Terms of Use, or infringement, or infringement by any other user of his/her/its account, of any intellectual property or other right of any person or entity. The Lofts will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

Limitation of Liability

In no event will The Lofts be liable to any person for any direct, indirect, incidental, special, exemplary or consequential damages of an type whatsoever related to or arising from this website or any use of this website or of any website or resource linked to, referenced or accessed through this website. This exclusion and waiver of liability applies to all causes of action, whether based in contract, warranty, tort or any other legal theories.

The Lofts is a market place and provides an online platform to the end customers to book hotels, Homestays, Services Apartments, resorts and any other alternate accomodations. Since The Lofts in only the fecilitator to connect customers with service provider, Hence The Lofts does not guarantee the availability or quality of any services as it is listed by a Service Provider and the control lies with the service provider for listing and Managing of those services on The Lofts Platform.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to The Lofts. Any discrepancy that may exist between the website pictures and actual settings of the hotel or Any discrepancy or mishappening / Misbehaving between the user and the hotel staff shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. The Lofts will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

Intellectual Property

All information, content and material contained in the Website or Services including but not limited to trademarks, copyrights, patents and designs and all other forms of proprietary and nonproprietary information provided by you or The Lofts in facilitating the services is the sole intellectual property of The Lofts. All trademarks, services marks, trade names, and trade dress are proprietary to The Lofts. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without The Lofts's express written permission.

Third Party Links

The Website may contain links to third-party websites or resources. You acknowledge and agree that The Lofts is not responsible or liable for correctness or accuracy of information available on such websites. Any links to such websites or resources would only be for information purpose only. The Lofts shall not be responsible for any risk arising from your use of any such websites or resources or the content, products or services available on such websites or resources. The user of Website is requested to verify the accuracy of all information on their own before undertaking any reliance on such information of such websites or resources

Feedback

The Lofts encourages you to provide feedback, comments and suggestions for improvements to the Site and Services ("Feedback"). Submission of Feedback may be made by emailing us at care@The Lofts.in.

User Policies

Guest needs to choose proper First & Last Name while making the reservations with The Lofts. Hotels have right to cancel the booking if the name on the booking confirmation Voucher does not match with the address proof presented by guest at the hotel during check-in and no refund will be provided by The Lofts be it partial or prepaid payment in such cases.

Safety Guidelines - Providing Safe & Hygienic Stay Experience at all properties:

Clean And Hygienic Room

• Every room is deep cleaned and sanitized prior to each check-in and post each check-out as per guidelines of WHO.
• All furniture, including tables, sofas, beds and furnishings including curtains, pillows, and linens are cleaned and sanitized.
• All amenities and items in the rooms, cupboards and bathrooms are sanitized prior to check-in of guest. Fresh, sanitized toiletries are placed for each guest.
• Face masks and gloves can be made available to guests on request.

Trained Staff

• Strict Staff training is being provided to all the hotel employees.
• Social Distancing norm is followed by all the staff at the hotel as per the guidelines
• All staff at the hotel is provided with the training on maintaining hand hygiene & Social distancing.
• Temperature check is done for all the staff in the hotel premises every day.
• Front-desk, Housekeeping and all the service staff to wear proper facemask and hand gloves all the time.

Guest Rules

• Strict social distancing to be followed maintaining minimum distance of 6 feet and hygiene norms must be followed across the property.
• All guests are required to wear face masks in public areas.
• Guests must follow the government recommended practices for coughing and sneezing. Spitting is strictly prohibited on the premises and in the property vehicles, and is punishable by law.
• Temperature checks will be conducted every time a guest enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be assisted to visit the nearest hospital or healthcare facility.
• Most public area doors will be left open to avoid physical contact. Please do not touch or close the doors in public areas
• Certain areas including Gym, Swimming pool etc.  may be temporarily non-operational. Please do not use those areas where entry is restricted.
• Guests are requested to sanitize their mobile phones, credit cards, etc. with wipes/sanitizers placed in various locations across the property

Coupon Policies

11thfreestay (Hourly Stay)

F&B Terms & Conditions

• All Food & Beverages orders are based on prepaid payment only.
• No refund is applicable for food and beverages if the customer opts to cancel within 48 hours of check-in time. Please promptly be in touch with The Lofts customer support executives for cancellation before 48 hours of check-in time.
• 48-hour Pre check-in policy may not be applicable on certain properties.
• Food & Beverage orders may be entitled for 100% refunds if in any circumstances hotel partners are not able to fulfill the order as specified in the customer food voucher; however such refunds will be assessed on a case-to-case basis by The Lofts.
• All Food & Beverage orders will be fulfilled within 45 mins after guest check-in to the room or as specified by guest during the check-in.
• All refunds if applicable shall be credited back to the customer source account within 5-7 working days.
• In event of any damage or any unlawful activities the hotel has the right to cancel the F&B orders and in all such cases no refunds are applicable.
• All Food & Beverages orders are cancellable and 100% refundable if hotel partners are not able to provide check in to guests due to unavoidable and unforeseen circumstances.
• The Lofts will take fair decisions on refunds which shall be final and binding.
• If customer is requesting a modification in check-in time for the same date, then food & beverages order will be subject to availability. The Lofts will not take any responsibility for proper service in this case.
• If customer is requesting a modification in check-in time and check-in date, then food & beverages order will be subject to availability and on the timings of such information secured from the customer. The Lofts will not take any responsibility for proper service in this case.
• If stay and food and beverages are booked together then respective policies will be applicable
• Hotel/restaurants, who are providing the food on -site will be solely responsible for food hygiene and safety standards
• Some Hotels may not provide in-room service but in their in-house restaurants. Customers have the option to dine-in at in-house restaurants or collect the food themselves and consume in their rooms.
• Food images, brands in images and portions are only for demonstration purpose and can differ in actual.

Property Terms & Conditions

• Location of the property shown on App / Web portal is approximate as provided by the property owners / Managers.
• The Distances shown on our web / App portal is aerial (Point to Point).
• *The Distance travelled by Walk or Vehicle may vary.

Hotel Policy for Children

Most hotels allow ONE child to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for ONE Child under SIX years of age. However that will solely be on the discretion of hotels. some hotels will have existing bedding for additional children, and in some an extra bed is required. Some hotels will charge for this extra bed. In those cases where breakfast is included in the room price, breakfast may not be included for children when sharing a room with their parents. In such cases the hotel will charge for the child's breakfast directly.

Hotel Policy for Extra Adult

Most hotels allow THREE Adult to stay in the room. However that will solely be on the discretion of hotels. Some hotels will limit occupancy of a room to TWO adults. Few hotels will have existing bedding for EXTRA ADULT, and in some cases extra bed is usually required. Some hotels will charge for this extra bed. In those cases where breakfast is included in the room price, breakfast may not be included for EXTRA ADULT. In such cases the hotel will charge for the EXTRA ADULT breakfast directly.

NOTE : Polices of Extra Adult or Child pertaining to Occupancy or extra cost and the details provided are on the sole discretion of the hotel/properties and The Lofts has no role to play into it.

Booking Modifications:

Any modifications on the existing reservation can be done only once to future date if it is informed to support team 1 hour prior to the check-in time which will be subject to availability for Hourly & Overnight Stays.

Delayed Check-in Policy

• In case of Hourly Stay for all prepaid booking the property room is reserved for the entire duration of stay as per the slot chosen / Hourly Rooms booked, In case of late checkin the checkout time will remain the same as per the original duration and no modification will be allowed unless informed to The Lofts in advance before the check-in time.
• In Case of Hourly Stay for Pay Token Amount booking the property room is reserved for the entry duration of stay as per the slot chosen / Hourly Rooms booked. However hotel will wait for 45 mins from the checkin time for the booked hourly slots less then and equal to 3 hours and 59 mins for the checkin time for the hourly slots greater then 3 hours. In Case customer informs The Lofts in advance about delayed check-in then we can modify the timing which will depend on the availability at the property.
• For Overnight stays all prepaid booking the property room is reserved for the entire duration of stay.
• For Overnight stays in case of Pay Token Amount booking, the proeprty room is reserved for the enitre duration of stay, However hotel will wait for 2 Hours from the checkin time and no modification will be allowed unless informed to The Lofts in advance before the check-in time.

Coupon Policies

• The Lofts Offers 11th Stay free to all the customers who have succesfully completed 10 Hourly or Short Stays & 21st Stay Free for all customers who have succesfully completed 20 overnight stays, However 11th Stay & 21st stay cannot be merged as it is applicable on different set of accomodation types offered by The Lofts to End Customers. At the same time no additional coupon or discounts will be applicable for the customers eligible for 11th Free Stay in case of Short Stays or Hourly Stays or 21st free stay in case of Overnight Stays.
• Price matching coupon is applicable only for selected properties.

Membership Terms & Conditions

• First time user credit points will not expire.
• Insider : Credit Points earned during the booking will expire in 3 months of time if not used.
• Elite : Credit Points earned during the booking will expire in 6 months of time if not used.
• Premium : Credit Points earned during the booking will expire in 9 months of time if not used.
• True Believer : Credit Points earned during the booking will never expire.
• Paid Memberships (Premium & True Believer) are not transferrable in any circumstances in lieu of not using the memberships will expire as per the details mentioned in rewards page for the opted membership by the end customers.
• Paid Membership is non refundable in any circumstances.
• Although The Lofts will take utmost care in providing the best membership experience but will not be responsible for any loss that may happen to guest because of the change in membership policies.
• Free cancellation in premium and true believer is applicable only for selected properties.
• Paid membership will reset to a new subscribed level in case user is purchasing a new membership before expiry of old one. (Ex - If a user is on Premium level and purchase True believer before expiry of Premium then the membership will be upgraded to True Believer. Similarly, if member is on True believer and purchase Premium before expiry of True believer then membership will be downgraded to Premium)
• Repeat purchase of same level of membership is applicable but not refundable if purchased before expiry of first subscription.

Guest User Policy

• If Booking is made without registering on The Lofts platform them customers will not be entitled for some of applicable coupons & Free Stays. Booking Made as a guest User and as a registered user will not be merged and hence will not be counted collectively toward any discounts or free stays.
• Credit Points, Discount Coupons & Free Stays are sole proprietary of The Lofts and can be changed as required by Organizations.

Smile (7 INR)

• Terms & Conditions for small contribution toward Smile FOundation.
• The amount received as donation will be used for the specified charitable causes. The Lofts will donate the collected amount to Smile Foundation to help create a social impact in India.
• The contributions once made will not be refunded or cancelled.
• You voluntarily choose to contribute to the social cause and by proceeding to donate the money, you do so at your own risk and expressly waive all the claims, rights of action and/or remedies (under law or otherwise) that you may have against The Lofts arising out of or in connection with the contribution made.
• No certificate under section 80G of the Income Tax Act, 1961 will be issued to you.
• By proceeding to donate the money, you understand and confirm that this donation is not from any foreign source as defined under Foreign Contribution Regulation Act, 2010 and that you are a resident Indian.

Refund Policy

• The Lofts offers a complete refund (After Deducting the transaction Fees charged by Payment Gateway Partner) of the payment for cancellations made 24 hours or more prior to check-in time and if a booking is canceled within 24 hours of the booking date/Check-in time then there will be no refunds. In case of no shows or not liking the service after availing them/ checking in, there will be no refunds. There will be no refund applicable if a booking is modified to future dates which originally was non refundable as per 24 hours or more prior to check-in time cancellation policy. *Though your booking is confirmed with the hotel still this cannot be treated as confirmed reservations until The Lofts double-check with the hotel to reconfirm and confirmed booking would depend on the availability of rooms. The refund amount would reflect in the same account that was used to make the payment at the time of the booking. The applicable refund amount will be credited to you within 7-10 working days. However, it may take an additional 3-14 working days to reflect in your account, depending on the processing time taken by your bank.

Right To Cancel

• The User expressly undertakes to provide The Lofts with correct and valid information while making use of the Website or App and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from The Lofts.
• In case The Lofts discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, The Lofts shall be entitled to take appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, The Lofts shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
• If any judicial, quasi-judicial, investigation agency, government authority approaches The Lofts to cancel any booking, The Lofts will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold The Lofts responsible for any loss or damage arising out of measures taken by The Lofts for safeguarding its own interest and that of its genuine customers. This would also include The Lofts denying or cancelling any bookings on account of suspected fraud transactions.

Right to Refusal By The Lofts

• The Lofts at its sole discretion reserves the right to not accept any booking without assigning any reason thereof in case any policy violation or suspect abnormality. The Lofts will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
• The User shall not write or send any content to The Lofts which is, or communicate with The Lofts using language or content which is: abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable; contrary to any applicable law; violates third parties' intellectual property rights; a spam; or in breach of any other part of these terms and conditions of use. If the User violates any of the aforesaid terms, The Lofts shall be at liberty to take appropriate legal action against the User.

Right To Refusal By End Service Provider

• User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through The Lofts with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of The Lofts and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not The Lofts.

Information From The Hotel And The Terms Of The Hotel

• The hotel booking voucher which The Lofts issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can The Lofts be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of The Lofts in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of The Lofts (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
• Hotels reserves the sole right of admission and The Lofts has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. The Lofts will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of The Lofts. No refund would be applicable in case the hotel denies check-in under such circumstances.

Responsibilities Of The User

• The User would be liable in case of any damage(s) to the goods caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. The Lofts would not, in any way, intervene in the same.
• The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in. For Indian Nationals Aadhar Card, Driving License, Voter ID Card, and Passport is valid identity proof it is to be noted that PAN card is not acceptable as an valid identity/Address proof, For Foreign Nationals Passport is the only valid Identity/address proof along with the copy of visa.

Additional Charges By The Hotel

• The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
• Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. The Lofts will have no control over waiving the same.

Fake Calls And Other Similar Phishing, Spamming Or Fraudulent Activities

• The Lofts's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.
• Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
• If you are ever asked for any of the aforesaid information, please report it immediately on care@The Lofts.in

Grievance Redressal

• The Lofts strongly believes in resolving the issues raised by the User(s). In the event if user feels that their concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation.
• In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under

The Lofts AI

AI results are not always accurate as it depends on the amount of data available in the system, learning period etc. Please double check the results to make sure you are exploring and booking the correct city, area, locality and property. For detailed understanding, please read https://ai.google.dev/terms

The Lofts Terms And Conditions